Network Associate

Why Dataprise? 

• Dataprise is a private equity-backed company whose mission is to grow organically and inorganically through the acquisition of solid-performing businesses that are well aligned to our philosophies and values. 
• Our mission is to delight our clients and create an outstanding people experience both internally and externally. 
• We are an employee-focused organization that prioritizes employee retention, satisfaction, and empowerment. 
• We provide career growth opportunities through internal movement and through continuous learning, upskilling, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees. 
• Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities.  
• A commitment to Diversity, Equity, and Inclusion (DEI) through a multi-faceted DEI Program. 
• A focus on work/life balance including hybrid and remote work options, 10 paid holidays and generous PTO. 
• Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family + FREE telemedicine benefits, company-paid Employee Assistance Program (EAP), and 401(k) with company match. 
• An opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals out there.   

• Take ownership of customer incidents by providing onsite, telephone, and email support to Dataprise clients.
• Troubleshoot and resolve various technical issues related to computer hardware and software problems.
• Configure and troubleshoot issues related to the following technologies (and many more): Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, VMWare servers, Printers on Terminal/Citrix servers, Printer Servers, Office 365, Mac’s, workstation and network connectivity issues, Exchange Server, and Microsoft Office Applications.
• Collaborate with a great team to identify solutions to customer support requests and escalate to more senior team members or external resources as needed.
• Learn a ton, be faced with new challenges every day, and gain exposure to cutting-edge technologies while working with VIP/C-Level executives. 

• A few years of related experience, ideally working face-to-face with external clients in the Managed Services or IT Services industry.
• Strong technical aptitude and hands-on experience with the following technologies: Windows Server,  Exchange Server, Active Directory, Firewalls, DNS, DHCP, VMWare, Office 365, Microsoft Office Application, and Microsoft Office.
• Stellar communication and the ability to speak clearly and explain just about anything to anyone over the phone and/or in writing.
• A true passion and drive for creating an unmatched customer service experience.
• The ability to deliver excellence independently and as a team and excel in a fast-paced environment. 
• A strong desire to learn and focus to ensure we are helping our clients win with IT.
• The availability to work flexible hours and onsite at customer locations.
• A Bachelor's Degree in a related field.